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February 27th, 2025 Dear customers, Thank you for using ScanSnap Home and ScanSnap Cloud. Due to some specification changes in Google Photos, we are going to change the authorization related to usage requests to link ScanSnap Cloud to Google Photos in the maintenance written below. During the maintenance, your authentication information for the profile associated with Google Photos will be deleted by the system. After the maintenance, you will need to re-authenticate to Google Photos in order for this change to take effect as follows. If you wish to continue to use the integration with Google Photos, please select Google Photos in your profile and authenticate. After authentication is complete, a new ScanSnap album will be created in Google Photos and the photos transferred from ScanSnap Cloud will be saved to the album. Please note that, if you scan to Google Photos via ScanSnap Cloud without re-authentication, the image data will cause an integration error. In that case, after authentication is complete, re-save the photos from the app to save them in Google Photos. Date of maintenance: scheduled on March 6, 2025 (Thursday), from 1:00 am to 3:00 am GMT. February 20th, 2025 Dear customers, Thank you for using ScanSnap Home and ScanSnap Cloud. Please be informed that the integration between ScanSnap Cloud and Expensify will be terminated on February 27, 2025. Upon termination, the connection with Expensify will be forcibly disconnected. We kindly ask that you switch to another destination service for your profiles currently using Expensify. Contacts For support information on ScanSnap Cloud service, please visit https://www.pfu.ricoh.com/global/scanners/contacts/ For Expensify inquiries, please contact https://use.expensify.com/support January 6, 2025 When you try to save images to Expensify, it cannot be completed due to service issue since December 3, 2024. Please save images to local storage or an external storage service, then upload from Expensify website. August 9, 2024 For customers who save scan data on Google Drive We fixed the issue where a message "This app is blocked" shows when you try to link to Google Drive. See this FAQ. July 9, 2024 The issue that scanned images cannot be saved to Microsoft OneDrive with B11Cg141 via ScanSnap Cloud was fixed. July 2, 2024 Scheduled maintenance performed. June 2, 2024 02:30AM GMT. June 24, 2024 Please be advised that we will be performing a scheduled "ScanSnap Cloud" system update during the following date and time: Tuesday, July 2nd, 2024 at 1:00AM to 5:00AM GMT. This maintenance will have some impact on our service. During this period ScanSnap Cloud Service or any services using ScanSnap Account will be unavailable. Examples: - Unable to create a ScanSnap Account or view or edit your registration information on ScanSnap Account - Unable to sign in or sign out from your ScanSnap Account Please refrain from using ScanSnap Cloud Service during the maintenance period. June. 13, 2024 If you cannot save scanned images to Dropbox with B11Cg037 via ScanSnap Cloud, see this FAQ. April. 10, 2024 We apologize for inconvenience as we were experiencing technical difficulties with our ScanSnap Cloud services on 10 April, 2024. Users were not able to access our ScanSnap Cloud services due to DNS server problems but this has been resolved, and services are now backup running. Resolve may vary depending on your environment. If you cannot access, please access after a while. We are very sorry for your inconvenience and thank you for your understanding. December. 12, 2023 Scheduled maintenance performed. December. 12, 2023 03:00AM GMT. December 4, 2023 Please be advised that we will be performing a scheduled "ScanSnap Cloud" system update during the following date and time: Tuesday, December 12th, 2023 at 1:00AM to 5:00AM GMT. This maintenance will have some impact on our service. During this period ScanSnap Cloud Service or any services using ScanSnap Account will be unavailable. Examples: - Unable to create a ScanSnap Account or view or edit your registration information on ScanSnap Account - Unable to sign in or sign out from your ScanSnap Account Please refrain from using ScanSnap Cloud Service during the maintenance period. October. 4, 2023 Starting at 08:00 UTC on 4 October 2023, Due to Evernote Services failure, it may not save the scanned data into Evernote or linkage setting to Evernote. March. 22, 2023 Scheduled maintenance performed. March. 22, 2023 02:20AM GMT. March. 7, 2023 Please be advised that we will be performing a scheduled "ScanSnap Cloud" system update during the following date and time: Wednesday, March 22, 2023 at 1:00AM GMT to 4:00AM GMT. This maintenance will have some impact on our service. During this period ScanSnap Cloud Service or any services using ScanSnap Account will be unavailable. Examples: - Unable to create a ScanSnap Account or view or edit your registration information on ScanSnap Account - Unable to sign in or sign out from your ScanSnap Account Please refrain from using ScanSnap Cloud Service during the maintenance period. January. 12, 2023 We have confirmed the OneDrive trouble has been resolved at 5:36 UTC on 12 January 2023. January. 11, 2023 Starting at 23:14 UTC on 11 January 2023, Due to OneDrive Services failure, it may not save the scanned data into OneDrive. January. 2, 2023 We have confirmed the OneDrive trouble has been resolved at 12:26 UTC on 2 January 2023. January. 2, 2023 Starting at 08:00 UTC on 2 January 2023, Due to OneDrive Services failure, it may not save the scanned data into OneDrive or linkage setting to OneDrive. November. 28, 2022 Scheduled maintenance performed. November. 28, 2022 02:15AM GMT. November. 24 2022 Between 4:00 and 9:00 on November 24, 2022 (GMT), an error occurred when scanning or linkage setting to Dropbox. For scan data that resulted in a save error, please try saving again from ScanSnap Home or ScanSnap Cloud client. November. 18, 2022 Please be advised that we will be performing a scheduled "ScanSnap Cloud" system update during the following date and time: Monday, November 28th, 2022 at 1:00AM GMT to 4:00AM GMT. This maintenance will have some impact on our service. During this period ScanSnap Cloud Service or any services using ScanSnap Account will be unavailable. Examples: - Unable to create a ScanSnap Account or view or edit your registration information on ScanSnap Account - Unable to sign in or sign out from your ScanSnap Account Please refrain from using ScanSnap Cloud Service during the maintenance period. August. 30, 2022 Scheduled maintenance performed. August. 30, 2022 02:10AM GMT. August. 23, 2022 Please be advised that we will be performing a scheduled "ScanSnap Cloud" system update during the following date and time: Tuesday, August 30th, 2022 at 1:00AM GMT to 4:00AM GMT. This maintenance will have some impact on our service. During this period ScanSnap Cloud Service or any services using ScanSnap Account will be unavailable. Examples: - Unable to create a ScanSnap Account or view or edit your registration information on ScanSnap Account - Unable to sign in or sign out from your ScanSnap Account Please refrain from using ScanSnap Cloud Service during the maintenance period. July. 21 2022 at 8:30AM GMT We apologize for inconvenience as we were experiencing technical difficulties with our ScanSnap Cloud services on 21 July, 2022. Some users were not able to access or scan to ScanSnap Cloud services intermittently due to Microsoft Azure Cloud Services problems, but problems are resolved and services are now backup running. We are very sorry for your inconvenience and thank you for your understanding. July. 21 2022 Some users may be not able to access or scan to ScanSnap Cloud services intermittently on 21 July, 2022. If you can not access or scan to ScanSnap Cloud services, please try later. We are very sorry for your inconvenience and thank you for your understanding. March. 2, 2022 Scheduled maintenance performed. March. 2, 2022 02:00AM GMT. February. 22, 2021 Please be advised that we will be performing a scheduled "ScanSnap Cloud" system update during the following date and time: Wednesday, March 2, 2022 at 1:00AM GMT to 4:00AM GMT. This maintenance will have some impact on our service. During this period ScanSnap Cloud Service or any services using ScanSnap Account will be unavailable. Examples: - Unable to create a ScanSnap Account or view or edit your registration information on ScanSnap Account - Unable to sign in or sign out from your ScanSnap Account Please refrain from using ScanSnap Cloud Service during the maintenance period. January 12 2022 We apologize for inconvenience as we were experiencing technical difficulties with our ScanSnap Cloud services on January 12, 2022 at 1:00AM UTC to 6:00AM UTC. Users were not able to access our ScanSnap Cloud services due to DNS server problems but this has been resolved, and services are now backup running. Resolve may vary depending on your environment. If you cannot access, please access after a while. We are very sorry for your inconvenience and thank you for your understanding. December 14 2021 Please be advised that we will be performing a scheduled "ScanSnap Cloud" system update during the following date and time: Wednesday, January 5, 2022 at 1:00AM GMT to 4:00AM GMT. This maintenance will have some impact on our service. During this period ScanSnap Cloud Service or any services using ScanSnap Account will be unavailable. Examples: - Unable to create a ScanSnap Account or view or edit your registration information on ScanSnap Account - Unable to sign in or sign out from your ScanSnap Account Please refrain from using ScanSnap Cloud Service during the maintenance period. October 28 2021 Scheduled maintenance performed. October 28, 2021 3:25AM GMT. October 22 2021 Please be advised that we will be performing a scheduled "ScanSnap Cloud" system update during the following date and time: Thursday, October 28, 2021 at 2:00AM GMT to 5:00AM GMT. This maintenance will have some impact on our service. During this period ScanSnap Cloud Service or any services using ScanSnap Account will be unavailable. Examples: - Unable to create a ScanSnap Account or view or edit your registration information on ScanSnap Account - Unable to sign in or sign out from your ScanSnap Account Please refrain from using ScanSnap Cloud Service during the maintenance period. August 19 2021 Scheduled maintenance performed. August 19, 2021 3:05AM GMT. August 11 2021 Please be advised that we will be performing a scheduled "ScanSnap Cloud" system update during the following date and time: Thursday, August 19, 2021 at 2:00AM GMT to 5:00AM GMT. This maintenance will have some impact on our service. During this period ScanSnap Cloud Service or any services using ScanSnap Account will be unavailable. Examples: - Unable to create a ScanSnap Account or view or edit your registration information on ScanSnap Account - Unable to sign in or sign out from your ScanSnap Account Please refrain from using ScanSnap Cloud Service during the maintenance period. July 20 2021 Scheduled maintenance performed. July 20, 2021 3:10AM GMT. July 19 2021 Fixed the issue that users are not able to regist ScanSnap Account, change or reset password. July 13 2021 Please be advised that we will be performing a scheduled "ScanSnap Cloud" system update during the following date and time: Tuesday, July 20, 2021 at 2:00AM GMT to 5:00AM GMT. This maintenance will have some impact on our service. During this period ScanSnap Cloud Service or any services using ScanSnap Account will be unavailable. Examples: - Unable to create a ScanSnap Account or view or edit your registration information on ScanSnap Account - Unable to sign in or sign out from your ScanSnap Account Please refrain from using ScanSnap Cloud Service during the maintenance period. July 6 2021 Changes to the availability of ScanSnap Mail service We have previously announced on May 25th that iX1500 and iX1600 users are able to send scanned data via email without the use of PC. However, this service is not available in Europe at present. We are currently in the midst of renewal to provide a better and improved offering to our ScanSnap community in Europe. For countries where this service is available, please visithere. http://scansnap.fujitsu.com/global/scansnap-cloud/country.html July 16 2021 We apologize for inconvenience as we were experiencing technical difficulties with our ScanSnap Cloud services on July 16 2021. Users are not able to regist or change ScanSnap Account, change or reset password due to mail sending problems. If you cannot do, please access after a while. We are very sorry for your inconvenience and thank you for your understanding. May 25 2021 Scheduled maintenance performed. May 25, 2021 2:30AM GMT. May 18 2021 Please be advised that we will be performing a scheduled "ScanSnap Cloud" system update during the following date and time: Tuesday, May 25, 2021 at 1:00AM GMT to 4:00AM GMT. This maintenance will have some impact on our service. During this period ScanSnap Cloud Service or any services using ScanSnap Account will be unavailable. Examples: - Unable to create a ScanSnap Account or view or edit your registration information on ScanSnap Account - Unable to sign in or sign out from your ScanSnap Account Please refrain from using ScanSnap Cloud Service during the maintenance period. March. 25, 2021 Fixed the issue that users are not able to regist ScanSnap Account, change or reset password. March.25, 2021 We apologize for inconvenience as we were experiencing technical difficulties with our ScanSnap Cloud services on March.24, 2021. Users are not able to regist ScanSnap Account, change or reset password due to mail sending problems. If you cannot do, please access after a while. We are very sorry for your inconvenience and thank you for your understanding. Novemmber. 13 2020 We apologize for inconvenience as we were experiencing technical difficulties with our ScanSnap Cloud services on 12 November, 2020. Some users were not able to access our ScanSnap Cloud services due to server problems but this has been resolved, and services are now backup running. We are very sorry for your inconvenience and thank you for your understanding. March. 24, 2020 Dear customers, Please be advised that due to the changes to be made to SAP Concur' linking method after March 30, 2020, you will be automatically signed out from SAP Concur if you have selected it as a save destination of ScanSnap Cloud, Because of this, your scans will not be sent from ScanSnap Cloud to SAP Concur. To resolve this issue, kindly open ScanSnap Home or ScanSnap Cloud Application and sign in to SAP Concur again. Press the [Retry] button on the scanned image to send it to SAP Concur. January. 30, 2020 Scheduled maintenance performed. January 30, 2020 02:10AM GMT. January. 23, 2020 Please be advised that we will be performing a scheduled "ScanSnap Cloud" system update during the following date and time: Tuessday, January 30, 2020 at 1:00AM to 4:00AM (GMT) This maintenance will have some impact on our service. During this period ScanSnap Cloud Service or any services using ScanSnap Account will be unavailable. Examples: - Unable to create a ScanSnap Account or view or edit your registration information on ScanSnap Account - Unable to sign in or sign out from your ScanSnap Account Please refrain from using ScanSnap Cloud Service during the maintenance period. December.31,2019 We apologize for inconvenience as we were experiencing technical difficulties with our ScanSnap Cloud services on 31 December, 2019. Users were not able to access our ScanSnap Cloud services due to DNS server problems but this has been resolved, and services are now backup running. Resolve may vary depending on your environment. If you cannot access, please access after a while. [Additional Information] January 1st, 2020 21:10 JST We have confirmed that our service is working correctly but, we have also found that this service outage depends on your network environment to reflect update of DNS information. It may vary take a few days to be available on your network. We are very sorry for your inconvenience and thank you for your understanding. December. 17, 2019 Scheduled maintenance performed. December. 17, 2019 3:00AM GMT. December. 10, 2019 Please be advised that we will be performing a scheduled "ScanSnap Cloud" system update during the following date and time: Tuessday, December 17, 2019 at 1:00AM to 4:00AM (GMT) This maintenance will have some impact on our service. During this period ScanSnap Cloud Service or any services using ScanSnap Account will be unavailable. Examples: - Unable to create a ScanSnap Account or view or edit your registration information on ScanSnap Account - Unable to sign in or sign out from your ScanSnap Account Please refrain from using ScanSnap Cloud Service during the maintenance period. October. 23, 2019 The previously reported scanned data cannot save issue has been resolved by 01:00 UTC on 23 Oct 2019. October. 22, 2019 Starting at 21:15 UTC on 22 Oct 2019, Due to Microsoft Azure system failure,the scanned data cannot be saved into specified storage service. August. 29, 2019 Scheduled maintenance performed. August 29, 2019 2:30AM UTC. August. 22, 2019 Please be advised that we will be performing a scheduled "ScanSnap Cloud" system update during the following date and time: Thursday, August 29, 2019 at 1:00AM UTC to 4:00AM UTC. This maintenance will have some impact on our service. During this period ScanSnap Cloud Service or any services using ScanSnap Account will be unavailable. Examples: - Unable to create a ScanSnap Account or view or edit your registration information on ScanSnap Account - Unable to sign in or sign out from your ScanSnap Account Please refrain from using ScanSnap Cloud Service during the maintenance period. July. 24, 2019 The linkage function using Hubdoc has been launched as the new link service. June. 30, 2019 Between 1:05 on 29 June 2019 and 2:50 UTC on 30 June 2019, A Problem was found in scansnap cloud that, the scanned data cannot be saved into specified storage service.(Error code:B12Ca001) Currently, we have restored. We are very sorry to trouble you. Please scan again the data that could not be saved. April. 24, 2019 Scheduled maintenance performed. April 24, 2019 3:00AM UTC. April. 18, 2019 Please be advised that we will be performing a scheduled "ScanSnap Cloud" system update during the following date and time: Wednesday, April 24, 2019 at 1:00AM UTC to 5:00AM UTC. This maintenance will have some impact on our service. During this period ScanSnap Cloud Service or any services using ScanSnap Account will be unavailable. Examples: - Unable to create a ScanSnap Account or view or edit your registration information on ScanSnap Account - Unable to sign in or sign out from your ScanSnap Account Please refrain from using ScanSnap Cloud Service during the maintenance period. February. 25, 2019 Scheduled maintenance performed. February 25, 2019 2:30AM UTC. February. 18, 2019 Please be advised that we will be performing a scheduled "ScanSnap Cloud" system update during the following date and time: Monday, February 14, 2019 at 1:00AM UTC to 5:00AM UTC. This maintenance will have some impact on our service. During this period ScanSnap Cloud Service or any services using ScanSnap Account will be unavailable. Examples: - Unable to create a ScanSnap Account or view or edit your registration information on ScanSnap Account - Unable to sign in or sign out from your ScanSnap Account Please refrain from using ScanSnap Cloud Service during the maintenance period.